Due to personal hygiene reasons, face masks & face shields cannot be returned or refunded.
We are pleased to exchange or provide a full refund for any unopened products provided that you return the goods to us within 14 days of delivery (other than face masks & face shields). If there has been no error on our part we will refund only the cost of the item. We will not refund the cost of delivery and you will be responsible for the return postage and packaging. Please note that we cannot accept opened or damaged boxes as returns. Please ensure that any items to be sent back are returned securely. Shop 35 cannot be held liable for returned items which do not reach us.
If any goods delivered by us are faulty, damaged in transit, deficient of items shown on the delivery note or fail to match the items ordered by you, then you should email us explaining the problem to within seven working days of receipt and we will contact you to resolve the matter. If we don’t receive notification you will be deemed to have accepted the items as satisfactory.
Unit 5 Great Western Court,
Ross on Wye,